RUподдержка через Интернет для самостоятельного разрешения вопросов
DEOnlinesupport; Onlinesupport zur Selbsthilfe
FRsupport en ligne; support en ligne autonome
Definīcija:Customer assistance in the form of online Knowledge Base articles, FAQs, troubleshooting tools, and other resources. By using Self-help online support, many customers can resolve their issues without contacting Microsoft directly.