Definīcija:A change in the state of a consuming party or a change in the state of an item belonging to a consuming party that is produced by an activity performed by a providing party.
Definīcija:A licensing and delivery model that groups a set of related features, products, components, or functionality together in support of one or more business processes. It may comprise a range of components or features but customers perceive it as a single, coherent entity.